My question is.. where are the other people that work on this? Why is it such a black box?
Well.. basically, the people not in charge don't feel comfortable speaking for the people who are in charge, and those of us who are in charge are busy fixing stuff.
Rest assured, no one would have been more pissed to see this boat capsize than those of us who have been volunteering crap-tons of our free time to running it. I have, however, seized this problem by its mangy throat and will be gleefully emptying my revolver into its hideous face in short order, as you will soon see.