In my opinion, we are the sum of our experiences and how we process them. It's what creates our souls. It's why the transporter didn't work in
The Fly -- there's a difference between the existence of a steak and the flavor. Therefore, intentionally shutting oneself off to the world in any way is a hampering of that experience; a stunting of the soul. Of course, some people are hampered by the loss of a limb or mental difficulties, but those people at least try to compensate for the disability in some way, thereby building their experience. What was proposed in that story that I was against was that people would be somehow better by eliminating their ability to have any bad feelings. I might concur that there are memories that hurt more than help and being able to get rid of a specific memories might lead to a better end result than a life lived hampered by that hurt. But to remove the ability to hurt altogether? That's not the answer.
That's very different from whether or not the world at large is a more or less oppressive place. Would you trade places with someone who was born and died a slave? I mean,
according to Maslow's theory, we don't get to enjoy the privileges of the higher functions of human existence until the baser levels are settled. Obviously, Maslow was a bit oversimplified, but I think he got it right at the core. And I think the natural extension of that is that if we consider all life to be valuable, then the very definition of "higher existence" would be elevate as many lives as possible as far up the pyramid as possible, thereby freeing them to have the most experience possible. The robot-caretaker world posited in this story wouldn't end negative experience. People would still fall and get scrapes; death would not be eradicated; disappointments would still occur; experience would still happen.
Did it seem a little too utopian? Yes, the sweet spot is probably somewhere in the middle, I'm only saying this: Draw a number line with zero in the middle. Put current, real life {that hampers our evolution by bogging down a significant percentage of our population with base-level struggles} on the left side somewhere. Put robot-caretaker world {that hampers evolution because it's too cushy and doesn't allow us to bleed enough to learn} the same distance from zero on the right. You can see that the absolute value of both is the same, but in robot caretaker world we get to evolve at the same pace, and nobody lives in a dumpster. The choice seems clear, right.
I don't see the two thoughts as begin at odds. If anything, I see the latter as being an affirmation of the former. Let's get everybody out of the gutter so that we can all have more experiences and learn from the good and the bad, so that our species can attain the next level.