Job Description

Overview Join to apply for the Associate SOC Analyst - Japanese Fluency - US Remote role at Fastly. What You'll Do You will be responsible for assisting customers, in part utilizing your fluent Japanese language skills, with security product support matters, responding to incoming inquiries, and helping customers establish and secure their web applications, troubleshoot WAF issues, and debug WAF deployment configurations to ensure they derive maximum benefit from Fastly Products. You will have the opportunity to work on some of the world’s most scalable distributed systems that handle approximately 25 million requests per second, alongside the world-class engineers who developed these systems. Associate Analysts Are Responsible For The Following Manage incoming customer inquiries Deliver exceptional support for customer security concerns Ensure high-quality customer interactions Address inquiries and alerts in accordance with established Service Level Agreements (SLAs) Contribute to the development of scalable organizational processes and policies Escalate complex issues to senior team members as required What We're Looking For Strong interest in infosec and application security Fluency in Japanese is required Working knowledge of core internet technologies like DNS, and TLS Some experience with command line Linux server environments (Windows Server a plus) An understanding of the OSI model Experience in any IT or security operations, technical support, or research related role Troubleshooting experience with WAF products and their host environments Scripting ability in popular coding/scripting languages Ability to maintain runbooks and create new ones when needed Desire to contribute to the processes and policies that scale our organization as we grow Self-motivated and able to work independently, but also thrives in a supportive team environment Fluency in English (both spoken and written) required, and you know how to adapt content for different audiences Communicate with clients to resolve concerns and escalations; monitor and manage service-impacting issues through resolution to ensure client satisfaction Focused on delivering exceptional customer experiences Work Hours Monday to Friday each week around core business hours: 9am - 6pm Work Location & Travel This position is open to the following preferred office locations: Remote, US (Pacific Timezone). This position will require travel as required by your role or requested by your manager. Salary The estimated salary range for this position is $71,350 - $100,728. Starting salary may vary based on permissible, non-discriminatory factors such as experience, skills, qualifications, and location. This role may be eligible to participate in Fastly’s equity and discretionary bonus programs. Benefits We offer a comprehensive benefits package including medical, dental, and vision insurance. Family planning, mental health support along with Employee Assistance Program, Insurance (Life, Disability, and Accident), a Flexible Vacation policy and up to 18 days of accrued paid sick leave are there to help support our employees. We also offer 401(k) (including company match) and an Employee Stock Purchase Program. For 2024, we offer 10 paid local holidays, 11 paid company wellness days. Why Fastly? We have a huge impact. Fastly is a small company with a big reach. Not only do our customers have a tremendous user base, but we also support a growing number of open source projects and initiatives. Outside of code, employees are encouraged to share causes close to their heart with others so we can help lend a supportive hand. We love distributed teams. Fastly’s home-base is in San Francisco, but we have multiple offices and employees sprinkled around the globe. As a new hire, you will be able to attend our IN-PERSON new hire orientation in our San Francisco office! It is an exciting week-long experience that we offer to new employees to build connections with colleagues across Fastly, participate in hands-on learning opportunities, and immerse yourself in our culture firsthand. We value diversity. Growing and maintaining our inclusive and diverse team matters to us. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful -- every day. We are passionate. Fastly is chock full of passionate people and we’re not ‘one size fits all’. Fastly employs authors, pilots, skiers, parents (of humans and animals), makeup geeks, coffee connoisseurs, and more. We love employees for who they are and what they are passionate about. We’re always looking for humble, sharp, and creative folks to join the Fastly team. If you think you might be a fit please apply! A fully completed application and resume or CV are required when applying. Fastly is committed to ensuring equal employment opportunity and to providing employees with a safe and welcoming work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, family or parental status, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations. Consistent with the Americans with Disabilities Act (ADA) and federal or state disability laws, Fastly will provide reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact your Recruiter, or the Fastly Employee Relations team at candidateaccommodations@fastly.com or 501-287-4901. Fastly collects and processes personal data submitted by job applicants in accordance with our Privacy Policy. Please see our privacy notice for job applicants. #J-18808-Ljbffr Fastly

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