Job Description

Overview AUDIO VISUAL TECHNICIAN (ON CALL) role at Eurest USA. Location: FirstWave - 2400 Yorkmont Road, Charlotte, NC 28217. Online applications accepted only. Responsibilities Reviews customer and meeting planner requests from the reservation system and provides equipment/assistance at the time and place necessary. Also responsible for gathering information from email and phone communications and distributing to the assigned contact. Provides problem escalation support and issue resolution. Follows-up on service challenges and works with the manager to take corrective action. Provides technical assistance for all meetings and customers that require tech services for their events. Follows SOPs for audio-visual support, as provided by the AV Manager and Director of Technology and Operations. Adheres to preventative maintenance room sweeps on a weekly basis, and reports sweep information through the database. Changes data projectors, lamps and cabling pieces associated with all the various integrated systems throughout the portfolio. Reviews operation of equipment with customer and ensures that the customer is comfortable with its operation. Offers assistance in operation of equipment and helps solve problems if customer is unsure of requirements. Educates the staff and customers on the basics of all AV equipment in the facility. Maintains metrics associated with room equipment inventory and repairs/replacements completed in conference rooms. Communicates with co-workers and service partners to ensure updated information is shared. Assists with conference room set-ups, break downs and any other areas where assistance is needed. Keeps the A/V storerooms organized and well managed. Performs other duties as assigned. Qualifications Minimum of one year of experience supporting audio visual for events. Proficient computer skills and knowledge of office technology/equipment. Excellent written and verbal communication skills. Additional Information Pay Range: $25.00 per hour to $50.00 per hour. Schedule: On-call; Days and hours may vary. More details upon interview. Application deadline: applications are accepted ongoing until openings are filled. Associates at Eurest are offered several benefits; full-time and part-time positions include benefits such as retirement plans, health coverage, and more. Eurest is an equal opportunity employer. Qualified candidates must be able to perform the essential functions of the position with or without reasonable accommodation. About Compass Group: Achieving leadership in the foodservice industry. Compass Group is an equal opportunity employer. #J-18808-Ljbffr Eurest USA

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