Job Description

Job Description

Job Description

About the Role:

The BMS PSS Full-Time Now Clinic position is a critical role within the Health Care Services industry, focused on delivering exceptional patient support and clinical services. This role involves working closely with multidisciplinary teams to ensure seamless patient care coordination and effective communication between patients and healthcare providers. The successful candidate will be responsible for managing patient schedules, facilitating clinical workflows, and supporting the implementation of treatment plans. By maintaining accurate records and providing timely assistance, this role directly contributes to improving patient outcomes and enhancing overall clinic efficiency. Ultimately, the position demands a proactive, detail-oriented professional dedicated to fostering a positive healthcare experience for all patients served.

Minimum Qualifications:

• High school diploma or equivalent; associate degree or higher in a healthcare-related field preferred.
• Previous experience in a healthcare or clinical support role, demonstrating familiarity with patient care processes.
• Basic knowledge of medical terminology and healthcare documentation standards.
• Strong organizational skills with the ability to manage multiple tasks efficiently.
• Proficiency in using electronic health record (EHR) systems and standard office software.

Preferred Qualifications:

• Certification as a Patient Service Specialist or Medical Assistant is advantageous.
• Experience working in a fast-paced clinical environment within the United States healthcare system.
• Familiarity with healthcare compliance standards such as HIPAA.
• Excellent interpersonal and communication skills tailored to diverse patient populations.
• Ability to work collaboratively within multidisciplinary healthcare teams.

Responsibilities:

• Coordinate and manage patient appointments and follow-ups to optimize clinic scheduling and resource utilization.
• Serve as a liaison between patients, healthcare providers, and administrative staff to ensure clear communication and efficient service delivery.
• Assist in the preparation and maintenance of patient records, ensuring accuracy and confidentiality in compliance and healthcare regulations.
• Support clinical staff in implementing treatment plans and monitoring patient progress through regular updates and documentation.
• Identify and address patient concerns promptly, providing empathetic support and facilitating access to necessary healthcare resources.
• Coordinate and manage patient's Workers Comp appointments, paperwork, follow-ups etc
• Assist with prior authorizations for medications, testing and other services.

Skills:

The required skills such as proficiency with EHR systems and medical terminology are essential for accurately managing patient information and supporting clinical workflows on a daily basis. Organizational skills enable the candidate to efficiently coordinate appointments and follow-ups, ensuring smooth clinic operations. Communication skills are vital for interacting empathetically with patients and effectively collaborating with healthcare providers and administrative staff. Preferred skills like knowledge of HIPAA regulations and certification as a Patient Service Specialist enhance the candidate’s ability to maintain compliance and deliver high-quality patient support. Together, these skills empower the individual to contribute meaningfully to patient care and the overall success of the clinic.

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