Job Description

With over 30 years in business and more than 40,000 customers served, HomeSpec is a leader in basement, crawl space, and foundation repair. We’re on a mission to redefine the construction industry by providing remarkable experiences for our customers—and that starts with our team.

We’re looking for a Customer Service Manager/Call Center Manager to lead and grow our call center team. If you're a natural leader who values service excellence, enjoys developing others, and thrives in a fast-paced environment, this is your opportunity to make a real impact.

✅ What You’ll Do

• Lead, develop, and mentor a team of Customer Care Specialists
• Monitor and promote staff engagement, productivity, and job satisfaction
• Oversee lead management, appointment scheduling, and service call direction
• Ensure each customer interaction is handled with professionalism and care
• Continuously improving processes to boost efficiency and customer satisfaction

✅ What We’re Looking For

• Associate or bachelor’s degree in business or related field (preferred)
• 3+ years of experience in call center management
• Proven ability to motivate and guide teams to exceed goals
• Excellent communication skills—both verbal and written
• Tech-savvy and comfortable using various software platforms

✅ What We Offer

• A trusting, respectful, and fun culture
• The best tools and training to help you succeed
• A team you can be proud of
• Real opportunities for growth and development
• Competitive pay starting at $60-$80k based on experience

Ready to Lead with Purpose?

If you're ready to take the next step in your career and join a company that values its people as much as its customers, apply today and help us redefine the construction experience—one call at a time.

 

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