Benefits:
401(k)
401(k) matching
Competitive salary
Dental insurance
Employee discounts
Free uniforms
Health insurance
Opportunity for advancement
Paid time off
Vision insurance
Benefits/Perks
Flexible Scheduling
Growth and Career Advancement Opportunities
Great Working Environment
Company Overview
ADVANTAGE APPLIANCE REPAIR has established itself as a leading service company that delivers exceptional customer service. As Whirlpool Corporation's only W Service company in the Massachusetts area, we receive unparalleled support and training to service their trusted brands including Whirlpool, Amana, KitchenAid, Maytag, and JennAir.
Job Summary
ADVANTAGE APPLIANCE REPAIR is looking for a Customer Service Representative / Dispatcher to join our team! As a Customer Service Representative, you are responsible for handling service requests and customer complaints, as well as coordinating of our Technician’s schedules to maximize productivity and ensure prompt, courteous, and efficient service to all customers.
This position is right for you if you are self-motivated, energetic, and enjoy helping people. Ideally, you are driven to provide the highest level of customer service and satisfaction and are able to effectively manage a variety of situations on a day-to-day basis.
Responsibilities
Receive incoming and make outbound calls in a professional and courteous manner
Schedule customers, collect payments, and billing
Assign jobs based on routes and driver location.
Customer data entry
Proactively gain and maintain a full understanding of our portfolio of products and services
Must effectively handle multiple tasks at the same time, while being consistently interrupted by phone calls, emails, and competing priorities
Must have the ability to analyze data from previous appointments and technician's performance and technical ability, and apply this to new appointments, ensuring the appropriate technician is sent
Qualifications
Prior customer service experience
Previous experience in Appliance Repair background is a must.
Strong written and verbal communication skills
Detail-oriented with strong data entry skills
Positive Attitude
Team player who can work independently
This business is independently owned and operated. Your application will go directly to the independent business, and all hiring decisions will be made by the management of said business. All inquiries about employment at this location should be made directly to the location.
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