Job Description:
Overview :
As a Customer Service Representative you will interact with customers to provide and process information in response to orders, inquiries, concerns and requests about products and services. The weekend shift position works full time from 9AM-5PM and includes 2 consecutive days off, during the week.
An example schedule for the weekend shift is below:
Monday - 9AM-5PM
Tuesday - OFF
Wednesday - OFF
Thursday - 9AM-5PM
Friday - 9AM-5PM
Saturday - 9AM-5PM
Sunday - 9AM-5PM
Until further notice:
Minimum wage $21/hr
Additional 2.5% premium for WKD shift and 10% premium for 2nd Shift
Rogue Team Members eligible to receive Quarterly Bonus
The Customer Service Representative is a fully onsite role in Columbus, Ohio. Remote work is not available.
Responsibilities:
Process orders, forms, applications and requests
Deal directly with customers either by telephone, electronically or face to face
Respond promptly to customer inquiries
Handle and resolve customer complaints
Manage customers' accounts
Record details of actions taken
Communicate and coordinate with internal departments
Follow up on customer interactions
Qualifications:
High school diploma or GED required
Knowledge of customer service principles and practices
Knowledge of relevant computer applications
Ability to type
Communication skills - verbal and written
Problem analysis and problem-solving
Attention to detail and accuracy
By applying to Rogue, regardless of the platform you choose to use, you are agreeing to Rogue's preferred methods of communication (i.e. text message). Submitting an application, through whatever online forum is ultimately used, constitutes a knowing and voluntary agreement to send and receive text messages during the recruitment process.
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