Customer Success Manager Job at Veracity, San Francisco, CA

TXZRVDVnRU52UXhsYXQvV0dITlJSSXVU
  • Veracity
  • San Francisco, CA

Job Description

Customer Success Manager

San Francisco, California (Remote)

Full Time

Onboarding Prospective Customers
  • Conduct onboarding calls with prospective customers, train them to use the product, complete technical implementation steps, and help them realize value quickly
  • Coordinate with Account Executives to identify any red flags that would hinder the prospect from subscribing to Keeper
  • Maintain a high conversion rate from Free Trial to subscribed customer (80-85%)
Expansion of Existing Accounts
  • Proactively reach out to accounts in your pipeline to ensure they're continuing to reach their goals and respond to inbound support inquiries in a timely manner
  • Create and maintain customer education materials: record video feature overviews and write user guides for content-driven email sequences
  • Drive expansion revenue of existing accounts in your pipeline (increase MRR)
Internal Team Processes
  • Document best practices, creating templates for customer engagement at key milestones for various user personas
  • Help the team iterate to find the most efficient internal processes that reduce friction and best help our customers succeed

Screening Questions - Explain in detail for below questions.

Full Name:

Degree Major with University and Completion year?

Total experience as Customer Success Manager?

Total experience with customer facing role at a B2B SaaS company (early stage is preferred)?

Total experience with worked on large/enterprise level accounts?

Total experience with Accounting/finance experience is preferred; interest in learning the space?

Total experience with modern SaaS technologies such as Slack, Notion, Hubspot and/or Salesforce?

Total experience with navigate and teach customers about complex software products?

Are you Interested in working at a startup and taking on additional responsibilities ?

Contact Number:

E mail Id:

LinkedIn Id:

Full Address (Street, City, States, Zip Code Required)

Notice period: (in weeks):

Current work authorization status:

Expected Salary?

Are you ready to relocate on your own expenses and work at San Francisco, California (Remote)?

Job Tags

Full time, Relocation,

Similar Jobs

Cozymeal, Inc.

Vegan Chef in Orlando: Set Your Own Schedule & Earn Top Pay Job at Cozymeal, Inc.

 ...opportunity awaits culinary instructors in Orlando! Join a leading platform dedicated to culinary experiences and bring your passion for vegan cuisine to life. As a culinary instructor, you'll have the freedom to manage your own schedule, create unique courses, and connect... 

Quick Fuel Fleet Sevices

Fuel Delivery Truck Driver (Class A or B CDL) Job at Quick Fuel Fleet Sevices

 ...Per Week: 1000-1500 Equipment Kenworth and Western Star Trucks with State of the Art Automated Onboard Technology Operating...  ...over 100 years. We'll provide the training, coaching and experiences that allow you to build relationships and take advantage of career... 

University of Miami

Medical Assistant Job at University of Miami

 ...Job Description University of Miami is seeking a Medical Assistant for a job in Miami, Florida. Job Description & Requirements ~ Specialty: Medical Assistant ~ Discipline: Allied Health Professional ~ Duration: Ongoing ~40 hours per week ~ Shift: 8 hours... 

Sheridan Home loans

Loan Officer Job at Sheridan Home loans

 ...Job Description Job Description We are seeking a Loan Officer to join our team! You will resolve customer questions and offer solutions to drive company revenue. Responsibilities: Present and sell company products and services to new and existing customers... 

There's An AI For That

American Express AI Engineer - Enterprise Data Management and AIML Engineering Edit Hide On-sit[...] Job at There's An AI For That

AI Engineer - Enterprise Data Management and AIML Engineering at American ExpressAmerican Express## About American ExpressAt American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment...