Customer Success Manager Job at Veracity, San Francisco, CA

TXZRVDVnRU52UXhsYXQvV0dITlJSSXVU
  • Veracity
  • San Francisco, CA

Job Description

Customer Success Manager

San Francisco, California (Remote)

Full Time

Onboarding Prospective Customers
  • Conduct onboarding calls with prospective customers, train them to use the product, complete technical implementation steps, and help them realize value quickly
  • Coordinate with Account Executives to identify any red flags that would hinder the prospect from subscribing to Keeper
  • Maintain a high conversion rate from Free Trial to subscribed customer (80-85%)
Expansion of Existing Accounts
  • Proactively reach out to accounts in your pipeline to ensure they're continuing to reach their goals and respond to inbound support inquiries in a timely manner
  • Create and maintain customer education materials: record video feature overviews and write user guides for content-driven email sequences
  • Drive expansion revenue of existing accounts in your pipeline (increase MRR)
Internal Team Processes
  • Document best practices, creating templates for customer engagement at key milestones for various user personas
  • Help the team iterate to find the most efficient internal processes that reduce friction and best help our customers succeed

Screening Questions - Explain in detail for below questions.

Full Name:

Degree Major with University and Completion year?

Total experience as Customer Success Manager?

Total experience with customer facing role at a B2B SaaS company (early stage is preferred)?

Total experience with worked on large/enterprise level accounts?

Total experience with Accounting/finance experience is preferred; interest in learning the space?

Total experience with modern SaaS technologies such as Slack, Notion, Hubspot and/or Salesforce?

Total experience with navigate and teach customers about complex software products?

Are you Interested in working at a startup and taking on additional responsibilities ?

Contact Number:

E mail Id:

LinkedIn Id:

Full Address (Street, City, States, Zip Code Required)

Notice period: (in weeks):

Current work authorization status:

Expected Salary?

Are you ready to relocate on your own expenses and work at San Francisco, California (Remote)?

Job Tags

Full time, Relocation,

Similar Jobs

City of Corinth

Police Officer Job at City of Corinth

 ...to-face community policing. We furnish each of our officers with approximately $10,000 worth of personal equipment, ranging from firearms to boots. Our Patrol fleet is second to none in Texas for being well-equipped, maintained, and "tricked out" for maximum officer... 

Sysco

Warehouse Order Selector, Nights Job at Sysco

 ...Night Shift Selector Company: US1107 FreshPoint Dallas, Inc. Sales Territory: None Zip Code: 73111 Travel Percentage: 0 COMPENSATION INFORMATION: $16.50/HR The pay range provided is not indicative of Sysco's actual pay range but is merely algorithmic... 

Amazon Data Services, Inc.

Sr. Global Supply Manager, Amazon Web Services (AWS) Power and Cooling (PAC) Procurement and Supply Chain Job at Amazon Data Services, Inc.

 ...challenging problems, with thousands of variables impacting the supply chain and were looking for talented people who want to help....  ...bold ideas and empowers you to own them to completion. Amazon Web Services (AWS) provides a highly reliable, scalable, and low... 

Gallin Associates

Land Use & Environmental Of Counsel Job at Gallin Associates

 ...on complex land use entitlements, regulatory permitting, and environmental review processes. Provide strategic guidance on CEQA (California...  ...Quality Act) compliance and related environmental laws. Counsel public agencies and private developers on planning... 

Somerby Franklin

Dishwasher Job at Somerby Franklin

 ...attention to cleanliness Must be drug-free (exceptions made for marijuana, in compliance with local laws) No felony convictions (background check required) We Offer: A supportive and respectful work environment Consistent schedule and reliable hours Competitive...