Job Title: Prospective Member Customer Service Representative
Location: Plantation FL 33322
Duration: Fulltime
Payrate: $17.00 per hour + Benefits
Note : Need to be Flexible to work either Day or Night shift
Job summary:
We’re looking for extremely motivated, high-energy, people to join our inbound/outbound Customer Service Team. The primary role you play is answering inbound and returning calls from prospective members inquiring about Medicare Advantage products offered through our clients.
Job responsibilities:
• Handle inbound calls from prospective members for Medicare Advantage plans by following approved script.
• Make outbound calls to prospective members that have requested a callback.
• Enter prospective member information into company’s Customer Relationship Management System (CRM) in an accurate and compliant manner.
• Follow approved script to determine the prospective member’s eligibility for Medicare Advantage plans and update CRM system accordingly.
• Warm Transfer prospective members to designated telesales team(s)
• Obtain approved agreement (Scope of Appointment) from prospective members verbally that want a home appointment by following approved script and documenting it in CRM system.
• Inform prospective members of available seminars and register them as needed through the CRM system accordingly.
• Fulfillment of informational kits as requested by prospective members through the CRM system.
• Follow all Federal, State, Cirrus and Clients policies and procedures.
Skills and Qualifications:
• Customer Focus, technology savvy, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving, Multi-tasking
Minimum requirements:
• High school diploma or general education degree (GED)
• Must have some call center experience.
Disclaimer:
• The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
...East & West courses. \n This position supports the Executive Chef in all aspects of the culinary operation and maintains primary ownership... ...Enforce sanitation and safety practices to ensure all legal and Hotel standards are maintained.*\n \n \n Order, requisition, and...
Job Description Job Description entry level hvac tech junior mechanic hvac mechanic
This is a remote position. ValueAdd Research and Analytics Solutions LLP is seeking a Freelance Data Entry Keyer to join our team. The ideal candidate will be responsible for accurately and efficiently inputting data into our systems. This role plays a crucial part ...
...The starting flat rate for this role is $21.50/hour, with room to grow with tenure Come join the team that is reinventing home! Wayfair is hiring an Ops & Visual Lead for our returns Outlet retail store! If you are looking for rapid growth, constant learning and dynamic...
...CAMERON MITCHELL RESTAURANTS is seeking a SERVER ASSISTANT to join our team! Who are We? We are Great People Delivering Genuine... ...mindset, and a team mentality. It is the responsibility of a busser to make raving fans of the five major groups of people we do business...