Job Description

Description

We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!

Responsibilities

•Work with the housekeeping staff to ensure rooms are ready for new guests
•Field customer complaints when necessary
•Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
•Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests' needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
•General bookkeeping: ensure all hotel guest account information is accurate and up-to-date

Qualifications

•Has experience answering telephone calls and troubleshooting stressful situations
•Working knowledge of Microsoft Office and reservation management systems
•At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
•Must have graduated high school, received a GED or equivalent
•Displays impeccable interpersonal, time management, organizational skills, and customer service skills ENDEAVOR HOSPITALITY GROUP LLC

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