Job Description

Inbound Claims Call Center Representative

Zurich is a leading multi-line insurer that serves its customers in global and local markets. We are seeking confident, outgoing, and self-motivated Customer Care Professionals to join our dedicated Claims Call Center team. This role offers an in-depth, 6-week training that covers everything you'll need to get started. ***All candidates hired must live in the United States. The preferred time zones are CST, PST, and MST.*** Your day-to-day responsibilities include:

• Processing clients' first notice of loss claim reports received through Zurich's phone & non-phone reporting options in a timely and accurate manner.
• Resolving complex claims inquiries and problems, judging when to pass complex queries on to or involve others to provide an effective service and clear advice to colleagues and customers.
• Liaise with internal and external clients to exchange information, clarify facts, and resolve queries and/or problems efficiently.
• Providing feedback and recommendations to the team to improve the quality of customer care.
• Following procedures to ensure adherence to the company's risk and compliance policies.

Highlights include:

• 8-hour shift between the operating hours of 7:00 AM to 7:00 PM M-F (Central Standard Time).
• The position is fully remote, including training.
• Annual Merit Increase & Bonus Opportunity.
• Opportunity Potential for Overtime Pay.
• Amazing PTO.
• 401K Match.
• Career mobility.
• Medical, Vision & Dental.

Basic qualifications include:

• High School Diploma or Equivalent.
• +6 months Customer Service experience.
• Data entry experience.

Work from home office requirements include:

• Designated workspace free from noise and other distractions.
• Minimum internet connection via stable, high-speed internet connection of at least 5 Mbps up and 10 Mbps down.

Preferred qualifications include:

• 6 months call center experience.
• Strong data entry skills and the ability to type 32 WPM or more.
• Demonstrated proficiency in Windows based operating systems and Microsoft office.
• Ability to navigate multiple computer screens and browsers quickly and accurately.
• Strong comprehension skills, professional demeanor.
• Solid oral & written communication skills.
• Demonstrated strong attention to detail and solid problem-solving skills.
• Insurance knowledge preferred.

Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Zurich is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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