Job Description
Job Description Consolidate inbound and outbound orders into shipments to maximize load efficiency. Coordinate shipments between internal and external customers. Assigns inbound and outbound shipments to core Carriers based on cost and service. Understand the ramifications of service failures to the entire supply chain.
- Independently consolidates inbound and outbound orders into shipments that meet department trailer fill goals. Distributes shipments to core Carriers meeting preferred Carrier goals. Maximizes backhaul percentages ensuring optimal efficiency and cost savings.
- Determines which inbound and outbound loads should be given to Leasing Carrier or given to a Contract Carrier as a continuous move.
- Responsible for making sure that the Carriers, Purchasing, and Vendors have accurate information regarding all aspects of the inbound and outbound shipments. Collaborate with Customer Service Associate in regards to customer deliveries. Drive individual customer performance measurements; including on time delivery, cube out/weigh out on shipments, and proactive communication. Act as a resource in Logistics for all internal customers.
- Reports and tracks damaged product and ingredients. Work with the carriers, the freezer, and purchasing to help determine the root cause of the damage. Files claims against the Carriers when fault is determined. Implement procedures with Carriers to minimize damages.
- Maintain accurate receiving information on consignees in the TMS system. Set delivery appointments on leased shipments.
- Creates monthly report from the TMS system showing total percentage of shipments by carrier to determine department goal attainment.
- Consistently looks to improve Total Cost of Ownership in a spirit of Continuous Improvement by collecting information, analyzing, recommending, communicating, and executing reduction in waste. Challenging the status quo by analyzing lanes and examining carrier networks.
- Back up to the Administrative Assistant who is responsible for freight allocation on Contract Carrier invoices and tracks detention and invoice inaccuracies. Analyze reefer unit downloads on shipments in compliance with SQF. Work the assigned on call weekends.
- Collaborate with Customer Service Associate in regards to customer deliveries. Drive individual customer performance measurements; including on time delivery, cube out/weigh out on shipments, and proactive communication.
Qualifications In addition to the responsibilities listed above, other duties may be assigned by your supervisor, as dictated by business necessity.
- High School Diploma or GED required. Degree in Logistics or related field preferred.
- Minimum of 3 years customer service/dispatch experience.
- Understanding of Wells supply chain.
- Computer skills and math skills. Excellent customer service.
- Independently make decisions and handle fast paced and stressful work environment.
Wells Enterprises is an EEO/AA employer M/F/Vet/Dis
About Us Wells Enterprises, Inc. is the largest privately held ice cream manufacturer in the United States. Founded in 1913 by Fred H. Wells and run by the Wells family for generations, the company is an independent operating company of the Ferrero Group, one of the global leaders in sweet, packaged foods.
Wells produces more than 200 million gallons of ice cream per year and distributes products in all 50 states. Wells manufactures its signature brand Blue Bunny®, lower-calorie Halo Top®, the iconic Bomb Pop®, and Blue Ribbon Classics®.
Wells employs nearly 4,000 ice cream aficionados across the country. The company is headquartered in Le Mars, Iowa, where Wells has made Le Mars the "Ice Cream Capital of the World" as the largest manufacturer of ice cream in one location. Wells operates two manufacturing plants in Le Mars, Iowa, a manufacturing plant in Dunkirk, New York, and a manufacturing facility in Henderson, Nevada. Learn more at
What We Offer At Wells, we're proud to support our employees with comprehensive benefits that enhance health, financial wellness, and include paid time off (PTO). Eligible employees may also receive an annual incentive bonus based on Company performance. Learn more about our benefits here.
Job Tags
Contract work, Weekend work,