Job Description

Job Description

Job Description

Are you passionate about solving tech puzzles and helping people get back to work seamlessly? We're a leading IT Managed Services Provider dedicated to delivering top-tier technical support to businesses of all sizes. Our team thrives on innovation, collaboration, and exceptional customer service. If you have a knack for troubleshooting and a customer-first mindset, we want you on board as our next Help Desk Technician ! This is an in-office position based in Nashua, NH, offering an excellent opportunity to advance your IT career. You’ll work alongside experienced professionals in a fast-paced, supportive environment where growth is both encouraged and achievable.

Position Overview

As a Help Desk Technician, you'll be the frontline hero for our clients, providing high-quality IT support to end users. You'll handle a wide range of technical issues, ensuring quick resolutions and minimal downtime. This role is perfect for someone who enjoys a fast-paced environment and loves diving into diverse tech challenges.

Key Responsibilities

• Provide high quality technical support to end user clients via phone, email, and chat
• Diagnose and fix network connectivity issues, printer malfunctions, email configuration problems, and other common hardware/software glitches
• Act as a liaison with third-party vendors to coordinate support and escalate complex issues when necessary
• Troubleshoot endpoint, infrastructure, and cloud environment security products
• Troubleshoot Microsoft 365 managed environments
• Manage user provisioning and termination requests, including account setup, access permissions, and secure offboarding processes
• Document all support interactions, resolutions, and follow-ups in our ticketing system to maintain accurate records
• Follow up to ensure client satisfaction and system functionality
• Escalate unresolved issues to higher-level support as needed
• Contribute to improving internal support processes and documentation
• Educate users on best practices and preventive measures to reduce future incidents
• Collaborate with senior IT teams on escalated tickets and contribute to continuous improvement of support processes

Qualifications

• Minimum 3 years of experience in an IT help desk or managed services environment providing Level 1 or 2 support
• 4-year IT-related degree or equivalent certifications (e.g., Microsoft 365, CompTIA, ISC2, Cisco, Sophos)
• Experience in deploying, managing, and troubleshooting Microsoft 365 services such as Exchange Online, SharePoint, Teams, OneDrive, Intune, Defender, and Entra
• Familiarity with Active Directory and Entra Active Directory
• Understanding of network protocols and troubleshooting connectivity issues; experience configuring, troubleshooting, and maintaining switches, routers, firewalls, and wireless access systems
• Experience with Windows, iOS, Android, and macOS platforms, including system updates, troubleshooting, and software installation
• Strong verbal and written communication skills
• Proficiency in using ticketing systems to log, track, and resolve incidents and service requests
• Customer-oriented, professional, and composed under pressure
• Comfortable working in a collaborative, team-oriented environment

Benefits

• Competitive salary with regular raise opportunities based on experience and performance
• Health, dental, and vision insurance
• 401(k) with employer contributions and Health Savings Account (HSA)
• Life and disability insurance
• Paid time off and parental leave
• Profit Sharing Bonuses after 1 year
• Company-sponsored training and ongoing professional development
• Access to the latest tools and technology
• Clear path for career growth within a supportive work culture

Schedule

• Full-time, Monday–Friday
• 8-hour day shift
• Rotating on-call weekends

Interested candidates should be passionate about technology, committed to delivering excellent service, and eager to grow in a dynamic IT environment.

Netlogic Computer Consulting is a trusted provider of high-quality IT services and solutions for a diverse client base. We pride ourselves on delivering responsive, expert-level support that enables our clients to operate efficiently and securely. As we continue to grow, we’re seeking motivated and technically inclined individuals to join our team

Company Description

Netlogic Computer Consulting is a trusted provider of high-quality IT services and solutions for a diverse client base. We pride ourselves on delivering responsive, expert-level support that enables our clients to operate efficiently and securely. As we continue to grow, we’re seeking motivated and technically inclined individuals to join our team

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