Patient Registration Coordinator Reports to: Program Director Job Code: TC43 Department: Clinic FLSA: Non-Exempt Direct Reports: 0 Job Summary Responsible for performing clerical and administrative services in greeting, registering, and admitting patients in a healthcare facility. Identify the best methods to schedule patient appointments accordingly. Essential Functions Complete the pre-registration process for all new clients and schedule appointments accordingly, including orientation of new patients, monitoring all patient activities on center premises, and providing customer service as a point of contact for patient inquiries. Collect co-payments and patient financial responsibility at the time of service; ensure all necessary demographics, billing, and clinical information are entered into the registration system accurately and promptly. Maintain strong communication with Program Director, physicians, and nursing staff regarding intakes; verify insurance benefits, obtain prior authorization as necessary. Perform administrative tasks including answering phones, checking and delivering mail, maintaining supply inventory, anticipating supply needs, ordering and verifying receipt of supplies. Maintain confidentiality, safeguard operations, keep open communication with the Clinic Operations Team to ensure individualized goals are met; adhere to service policy and principles of CMG/New Seasons; perform other duties as assigned. Supervisory Responsibilities None Essential Qualifications Education/Licensure/Certification: High School Diploma or GED. Required Knowledge: Strong customer service background, knowledge of electronic health records systems, and medical insurance. Experience Required: Minimum 1 year of receptionist/cashier experience and 1 year of healthcare experience. Skill and Ability Read, write legibly, comprehend written and spoken words. Basic computer literacy; ability to learn new software programs. Strong communication skills; ability to present information to management, groups, and customers. Physical Demands / Work Environment Finger dexterity, talking, hearing, vision, physical strength; sedentary work, occasional lifting up to 10 pounds. Operates in an open work area, moderate everyday noise. Core Competencies Analytical Skills Business Acumen/Understanding the Organization Communication Detail Orientation/Attention to Detail Ethics/Values/Integrity Information Gathering Problem Solving Time Management Mental Activities Reasoning ability: resolve practical problems, interpret instructions, maintain confidentiality. Mathematics ability: add, subtract, multiply, divide, compute rates, ratios, percentages. Language ability: read and interpret business periodicals, journals; write reports and business correspondence; present information and respond to questions. Seniority Level Entry level Employment Type Full-time Job Function Administrative Industries Hospitals and Health Care #J-18808-Ljbffr New Season
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