Job Description

Job Description

Job Description

Salary: $134,00-167,000

Treasure Data:

At Treasure Data, were on a mission to radically simplify how companies use data and AI to create connected customer experiences. Our intelligent customer data platform (CDP) drives revenue growth and operational efficiency across the enterprise to deliver powerful business outcomes.

We are thrilled that Forrester has recognized Treasure Data as a Leader inThe Forrester Wave: Customer Data Platforms For B2C. It's an honor to be acknowledged for our efforts in advancing the CDP industry with cutting-edge AI and real-time capabilities.

Furthermore, Treasure Data employees are enthusiastic, data-driven, and customer-obsessed. We are a team of driversself-starters who take initiative, anticipate needs, and proactively jump in to solve problems. Our actions reflect our values of honesty, reliability, openness, and humility.

Your Role:

We are scaling our Product Operations function within R&D at Treasure Data. As a Product Operations Program Manager, you wont just run projects youll help stand up an entirely new function. This role is for someone who thrives in fast-moving, ambiguous environments, enjoys solving problems from first principles, and wants to build scalable practices that will grow with the company.Youll own the execution of critical cross-functional programs from new product launches to Beta GA transitions while also shaping and enhancing the core product processes that enable predictable delivery. Youll ensure stakeholders (Engineering, Product, GTM, Customer Success) are aligned, risks are surfaced early, and progress is reported clearly.

Equally important, youll serve as a driver and champion for internal AI adoption, helping teams identify opportunities to leverage AI in reporting, process automation, and delivery practices. Youll do all of this with a steady hand, a positive attitude, and the ability to lighten the room with perspective (and a bit of humor) when things dont go according to plan.

Responsibilities & Duties:

• Program Execution & Problem-Solving
  • Drive planning and execution for key R&D programs (launches, new suite rollouts, Betas).
  • Proactively identify issues, roll with shifting priorities, and solve problems creatively.
  • Balance structure with flexibility in an evolving environment.

• Ownership of Product Processes
  • Own and continuously improve product delivery processes, from intake to readiness.
  • Ensure consistent application of stage-gates, checklists, and playbooks.
  • Collaborate with Product Ops Manager to streamline ways of working.

• Delivery Reporting & Transparency
  • Track and report on delivery progress, milestones, and risks across programs.
  • Provide clear updates to leadership, ensuring visibility at the exec and board level.

• AI Adoption Champion
  • Identify and promote opportunities to use AI for automation, reporting, and productivity improvements.
  • Partner with R&D and Ops to embed AI in daily workflows.
  • Share learnings and success stories to encourage adoption across teams.

• Stakeholder Alignment & Readiness
  • Facilitate cross-functional forums (launch reviews, dependency syncs).
  • Ensure GTM and CS teams are launch-ready with the right inputs from R&D.

• Culture & Attitude
  • Maintain composure in high-change environments, keeping teams focused and steady.
  • Bring positivity and perspective to stressful situations; use humor to foster collaboration and ease tension.

Required Qualifications:

• 47 years of experience in program/project management in SaaS or tech.
• Familiar with Agile delivery and Jira.
• Comfortable working in ambiguous, fast-changing environments.
• Strong problem-solver with a track record of untangling issues and moving teams forward.
• Collaborative and resourceful; thrives on building processes from scratch.
• Brings a positive, level-headed attitude steady under pressure, approachable, and able to lighten the mood appropriately.
• Familiarity with AI tools and a passion for experimenting with new technologies to drive efficiency.
• Excellent communicator with strong facilitation skills.

Success in This Role

• Launches and transitions (Beta GA) are predictable and well-orchestrated.
• Product delivery processes are clearly owned, documented, and continuously improved.
• Stakeholders have confidence in delivery reporting and trust program updates.
• AI adoption is visibly improving productivity and collaboration across teams.
• Product Operations is seen as both a trusted operator and a forward-thinking, energizing partner.

Physical Requirements:

Working out of the Mountain View, California office according to our Global Hybrid Working Policy.

Perks and Benefits (US):

Our benefit package showcases our culture of care and empathy with

• Comprehensive medical, dental, vision plans and Employee Assistance Program (EAP)
• Competitive compensation packages
• Company paid life insurance 3x salary
• Company paid short- and long-term disability coverage
• Retirement planning (401K) with 4% company match
• Restricted Stock Units (RSU)
• Flexible Time Off (FTO)
• Up to 26 weeks paid parental leave

About Treasure Data:

Treasure Data is the Intelligent Customer Data Platform (CDP) built for enterprise scale and powered by AI. Recognized as a Leader by Forrester and IDC, Treasure Data empowers the worlds largest and most innovative companies to deliver hyper-personalized customer experiences at scale that increase revenue, reduce costs, and build trust.

Through unique capabilities such as the Diamond Record, AI Agent Foundry, and AI Decisioning with Real-Time Personalization, Treasure Data enables marketing and CX teams to personalize cross-channel engagement in real-time, optimize marketing spend while increasing ROI, and drive customer lifetime value through more intelligent retention and loyalty.

Our Dedication to You:

We value and promote diversity, equity, inclusion, and belonging in all aspects of our business and at all levels. Success comes from acknowledging, welcoming, and incorporating diverse perspectives.

Diverse representation alone is not the desired outcome. We also strive to create an inclusive culture that encourages growth, ownership of your role, and achieving innovation in new and unique ways. Your voice will be heard, and we will help amplify it.

Agencies and Recruiters:

We cannot consider your candidate(s) without a contract in place. Any resumes received without having an active agreement will be considered gratis referrals to us. Thank you for your understanding and cooperation!

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