Job Description

Product Operations Project Manager IV Onsite New York, Seattle or Menlo Park Summary The Product & Regulatory Operations org is a vital part of our commitment to user and business safety on its platforms, delivering operations for emerging and critical priorities across our company and Global Operations and in close partnership with product/eng, legal and XFN stakeholders. As a Product Operations Project Manager, you will work on projects that will help drive growth, engagement, and quality of our products. We are looking for experienced professionals with a strong background in program/ project management, excellent communication skills, and a proven ability to build and maintain relationships with global stakeholders. Your role involves aiding in planning, executing, and monitoring projects, possibly developing plans, tracking progress, and updating stakeholders. Ideal candidate will promote cross-functional engagement and communicate program progress to key stakeholders. Additionally, we seek someone who has a passion for diving deep to understand where and how these are manifesting on our platforms. This individual has a demonstrated ability to leverage large data sets and advanced tooling. They also will have strong analytical & investigative skills and should be comfortable with ambiguity and experimentation. Responsibilities Support project scope, develop and execute project plans for supported programs Drive effective, concise and persuasive program communications/collaboration, including root cause analysis, internal/external escalations coordination and communications to leadership, and business recommendations for broader stakeholder groups Identify gaps in strategy, systems, and processes to support growth at scale General program management to define project scope, develop and execute plans, drive risk and compliance activities Showcase grace under pressure and ensure effective and timely collaboration with multiple internal stakeholders Adapt to changing requirements and prioritize escalation requests effectively Strong analytical and investigative skills, experience leveraging large data sets and advanced tooling Minimum Qualifications 8 years of experience in operations for a tech company, consulting, operations or similar roles Strategic thinking with a proven track record of enhancing customer experience through innovation and continuous improvement 5 years project or program management experience in a corporate environment. Strong communication skills and ability to build relationships and influence stakeholders across functional boundaries and globally Ability to make judgments under tight deadlines and competing priorities Proficiency/ Basic knowledge in analytical tools (e.g., Excel, SQL) for driving analytics, reporting and operational decision-making Experience driving collaboration of cross-functional teams, coordinating effectively, and inspiring others Experience communicating effectively via various formats, time zones and audiences, including within operations teams and across with key stakeholders and senior leadership Pay range is $71 – $76 per hour with full benefits available, including paid time off, medical/dental/vision/life insurance, 401K, parental leave, and more. Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience. Promises At Crystal Equation, we empower people and advance technology initiatives by building trust. Your recruiter will prep you for the interview, obtain feedback, guide you through any necessary paperwork and provide everything you need for a successful start. We will serve to empower you along the way and provide the path for your professional journey. For more information regarding our Privacy Policy, please visit crystalequation.com/privacy. #J-18808-Ljbffr Crystal Equation Corporation

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