Job Description

Receptionist

Schedule: Full Time 1.0 FTE, Day Shift

Your experience matters

UP Health System Bell is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Receptionist joining our team, you're embracing a vital mission dedicated to making communities healthier. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

How you'll contribute

A Receptionist who excels in this role:

• The Receptionist is responsible for providing general office support with a variety of clerical activities and related tasks. The Receptionist will be responsible for answering incoming calls, directing calls appropriately, registering patients, collecting co-pays, directing and scheduling patients and visitors, acting as a liaison between patients and medical support staff, as well as assisting patients with check out. The Receptionist is also responsible for the management of medical records and coordination with others both within and outside the organization and to assure that records are complete and accurate. These duties facilitate the sharing of medical records with other HIPAA compliant providers and organizations.
• Follow established policies and procedures, objectives, safety standards, and sensitivity to confidential information.
• Greets patients and visitors in a prompt, courteous, and helpful manner.
• Registers patients, verifies and updates necessary information in medical record, as needed and collects co-pays as appropriate.
• Maintains appointment schedule and follows office scheduling policies.
• Answers telephone, directs calls and messages as appropriate, and provides information/routine information in accordance with established procedures, as needed.
• Processes incoming and outgoing mail and correspondence.
• Receives lab reports, dictations, x-rays, and other reports both electronically and on paper and distributes appropriately.
• Scans required documents into the Electronic Medical Record (EMR) and indexes such documents to the appropriate part of the EMR.
• Purges obsolete records and records that have been scanned into the EMR and files them appropriately.
• Retrieves records that have been sent to storage as requested by the provider.
• Sends requested records, either through copying or electronically as appropriate, to other providers and other HIPAA-compliant agencies as requested.
• Destroys outdated records following established procedures for retention and destruction.
• Maintains work area in a neat and orderly manner.
• Attends meetings as required.
• Maintains confidentiality in accordance with HIPAA regulations.
• Support the culture of service excellence throughout the organization.
• Actively seek ways to demonstrate a commitment to continuous improvement and participate in professional development opportunities.
• Performs other related duties as assigned or requested.
• Completes annual educational requirements.
• Computer and/or keyboarding skills required.
• Exceptional human relations skills, effective oral, listening, and written communication skills, excellent interpersonal skills with customers of various backgrounds.
• Excellent organizational abilities.
• Demonstrated teamwork skills.
• Ability to deal with change.
• Demonstrates a positive attitude towards initiating continuous improvement.
• Ability to respond appropriately even in challenging situations.
• Ability to work without direct supervision.
• Ability to examine documents for accuracy and completeness.
• Knowledge of medical records filing systems and billing procedures.
• Ability to file and maintain patient records, files, reports, and other correspondences.

We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:

• Comprehensive Benefits: Multiple levels of medical, dental and vision coverage
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, family leave and paid time off.
• Financial & Career Growth: Higher education and certification tuition assistance and Union Pension Contributions.
• Employee Well-being: Mental, physical, and financial wellness programs (virtual care appointments, mental health services and discount programs).
• Professional Development: Ongoing learning and career advancement opportunities.

UP Health System Bell is a Joint Commission Accredited Critical Access Hospital providing a spectrum of health and wellness services. Established more than 100 years ago, UP Health System Bell offers Inpatient, Outpatient, and Post-Acute care through its 25-bed critical access facility and many physician practices. UP Health System Bell is a verified Chest Pain Center by ACC Accreditation Services and an Accredited Sleep Medicine Center through The Joint Commission.

EEOC Statement

UP Health System Bell is an Equal Opportunity Employer. UP Health System Bell is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.

Applicants should have a high school diploma or GED. Additional requirements include:

Minimum Work Experience One year experience working in customer service. Preferred: One year experience in medical office setting Prior knowledge of medical terminology Knowledge of Athena or similar EHR preferred

Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran

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