Job Description

Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.

Our offices have onsite fully equipped state of the art gyms for employees at zero cost.

Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.

We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.

Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.

Granite was recently named One of Forbes Best Employers for Diversity.

Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.

If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.

EOE/M/F/Vets/Disabled

Summary of Position:

We are currently seeking to hire a seasoned Salesforce Administrator who wants to be part of a dynamic Salesforce Support team. Our Salesforce team seeks to improve the current instance by designing and building out new features as well as supporting production issues. Both efforts must be supported by leveraging Salesforce's declarative and programmatic solutions.

The ideal candidate has a strong background in declarative development as an Admin and has added to their knowledge with basic code-based experience.

This candidate also likes to work collaboratively with users and other team members to gather requirements, propose solutions and hand-off completed projects, as well as work independently to research options, create content, and conduct thorough testing.

Duties and Responsibilities:

• Administer and support Salesforce including user setups, profile and role management, custom fields, validation rules, page layouts, advanced flows, workflow/process builders, and custom
• Document and develop project plans, requirements, and any other required technical documentation for projects and initiatives of various sizes that involve
• Work cross-functionally with various business teams and other
• Track and appropriately communicate expectations
• Support and manage existing integrations, as well as support new line of business integrations, including third party systems and connected
• Define, model, build, and test new, modified, and custom-built functionality, workflows,
• Other duties as

Required Qualifications:

• 2+ years experience as a Salesforce Administrator
• Proficient in Service and Sales Lightning Cloud
• Strong understanding of relational databases and data integration tools; capable of using ETL tools, Data Loader, and manipulating data for load in
• Experienced working in hyper-growth and heavy acquisition type organizations strongly
• Experience with CPQ, Field Service, Service Cloud and Case Management a
• Prior experience in the design/development/implementation of CRM
• Strong interpersonal and presentation skills; strong written and verbal communication

Preferred Qualifications:

• Salesforce Administrator Certificate
• Communications Industry experience
• Strong Analytical Capabilities - Data Driven decision making with strong results

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