Job Description

Job Description

Job Description

Preferred Care at Home of Boca, Delray & North Palm Beach is growing, and we’re hiring a Scheduling Coordinator to help match the right caregiver with the right client, every time. If you’re organized, proactive, and calm under pressure, you’ll thrive here.

• Own daily scheduling and coverage for private duty home care cases (short and long shifts).

• Match caregivers to clients based on skills, preferences, geography, and availability.

• Manage call-outs, last-minute changes, and weekend/after-hours rotations with professionalism.

• Maintain accurate schedules and documentation in our systems (e.g., WellSky, Hireology, OpenPhone, Tapcheck).

• Communicate clearly with clients, families, caregivers, and internal teams via phone, text, and email.

• Track attendance, on-time arrivals, and compliance items; escalate issues as needed.

• Support new case starts, caregiver introductions, and ongoing service coordination.

• Contribute to a positive, solution-focused culture that respects caregivers and delights clients.

• 1–2+ years in home care/home health scheduling, healthcare staffing, or related high-volume coordination role.

• Strong phone presence, excellent writing, and confident problem-solving.

• Master organizer: you juggle priorities, think ahead, and follow through.

• Tech-savvy with scheduling/EMR tools (WellSky preferred) and Google Workspace/Sheets.

• Knowledge of ADLs, caregiver qualifications, and Florida home care basics a plus.

• Bilingual English/Spanish or Creole is a plus.

• Full-time, on-site (Boca Raton).

• Rotating after-hours/on-call coverage shared by the team.

• Mission-driven agency with a strong reputation for client care and caregiver support.

• Fast-paced, supportive environment with room to grow.

• Your work directly impacts families in our community.

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