Job Description

Description

We seek a creative, detail-oriented Web Designer to join our in-house advertising agency. The ideal candidate has a strong understanding of user experience (UX) and user interface (UI) design principles and will be responsible for designing user-friendly, visually appealing digital experiences that align with the Citizens brand.

The right candidate has the drive to raise the bar on creative expression, a deep appreciation for clean, simple design, the desire to collaborate with copywriters and broader teams, and a proven ability to succinctly present and communicate creative solutions. This position will report to the SVP, Digital Channel Management and have a dotted line to the VP, Creative Director of Design, to ensure visual brand consistency.

Key Responsibilities:

• Collaborate with stakeholders to understand business goals and user needs

• Work from agreed upon creative briefs with copywriters, creative directors, web strategists and project management teams to create digital experiences for financial products and marketing initiatives

• Design and develop wireframes, conceptual mockups, website layouts and templates

• Present to partners using sketches, diagrams, and visual comps to demonstrate how solutions will help meet and exceed goals

• Ensure all web experiences are optimized for responsive design

• Stay up to date with the latest web design trends and technologies

• Understand competitive landscape, customer feedback, and metrics to refine user-centered designs

Requirements:

• Bachelor's degree in web design, graphic design, or a related field preferred. A human factors background is a plus.

• Proven experience as a web designer, preferably in the Financial Services sector

• Proficiency with Adobe Creative Cloud design applications and Figma

• Excellent communication and teamwork skills

• Ability to manage multiple projects and meet deadlines

• A versatile team-player attitude

Preferred Qualifications:

• Working knowledge of HTML, CSS, JavaScript, SEO principles and web analytics tools

• Experience with content management systems, such as OpenText TeamSite and Sitecore

• Experience in automated workflow tools like Aprimo, Workfront, Jira, etc.

• Understanding of accessibility standards and best practices

LOCATION

Hybrid in Charlotte, NC, or Westwood, MA, with 4 days/week of in-office collaboration

WHY JOIN CITIZENS

There is no better time to be a Citizen! The organization is growing, consistently adding capabilities and reach that enable us to gain market share and do more for our customers.

At Citizens, we value exceeding customer expectations, doing the right thing, thinking long term and working together. It's how we deliver our mission to help our customers, colleagues and communities reach their potential. We pride ourselves on having a culture of continuous learning, providing colleagues with many professional and personal development opportunities. We're a bank, but also so much more. Come join us to experience a supportive workplace where you're encouraged to expand your skills and see how far your talents and interests take you.

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

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