Job Description
				  Overall Summary    As a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. You will serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.   
 Education    High School   
 Experience   1-3 years   
 Additional Information    Do you have experience writing service? Are you exploring a new position? We're hiring Service Advisors for our team at Castle Cars of Oak Lawn. Come join our team!  
 Service Advisor Responsibilities   
 Oversee service orders and flow of Drive Lane. 
 Ensure that customers receive prompt, courteous, and effective service 
 Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer 
 Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled 
 Ensure the daily inventory of technicians' time is consistently sold to service customers 
 Distribute work between technicians efficiently 
 Answer technical questions about vehicle problems, warranties, services, and repairs 
 Maintain Customer Success Index at or above company standards 
 Assist in diagnosing vehicle problems; order parts and tools as necessary 
 Oversee administration of warranty claims as well as training and supervising of service department 
 Reinforces company policies and adheres to company standards 
 Encourages compliance with applicable laws and regulations 
 Maintain good working relationship with factory(s) and foster positive employee relations 
 Service Advisor Qualifications   
 At least 2 years of experience as a Service Advisor 
 Familiar with dealership policies and procedures 
 Organized and friendly personality 
 Demonstrated ability to manage others 
 Time management skills 
 Fantastic communication skills with your customers 
 Professional, well-groomed personal appearance 
 Consistent record of service and sales success 
 Strong record of positive customer satisfaction results 
 Team oriented and self-motivated 
 Able to work with little supervision 
 Clean driving record and valid driver's license 
 What We Offer   
 401(K) with company match 
 Major Medical & Dental(50% employee paid premium)
 Vision 
 Voluntary Benefits (Accident, Critical Illness, Disability, and more)
 Life Insurance 
 Paid Time Off 
 Employee vehicle purchase discounts 
 Career advancement 
 Service Advisor: $61K - $83K 
 Compensation will be based on performance and experience; pay ranges may vary from displayed amounts   
 We are committed to delivering an extraordinary customer experience every day and a supportive and engaging environment where you can thrive to make it happen! If this sounds like something of interest to you, please apply now with any relevant qualifications that would make you a valuable addition here at CAG. With competitive pay and benefits, this opportunity won't last long so don't wait until it's too late.   
 We are looking for qualified, quality people who are ready to start their career within our family.   
 To learn more about us visit:   
 We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 
 Employment Position: Full Time    Salary: $65,000.00 - $100,000.00 Yearly    Salary is negotiable.    Zip Code: 60453				 
				 Job Tags
				 Full time, Contract work, Local area,