Job Description

Our Company:

At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also foster a high-performing, connected culture where everyone feels they belong.

We strive for continuous improvement in our business and have committed to a long-term strategy and transformation plan known as Block Next, focusing on innovation, client experience, and sustainable growth.

At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, we invite you to join our team.

A Typical Day:

As a Tax Office Team Supervisor, you will inspire our clients to make confident, informed decisions about their finances. You will build long-lasting client relationships and lead a dedicated team in delivering outstanding service.

In this role, you will manage a tax office and provide essential leadership and development to your team, ensuring a top-notch client experience and meeting growth objectives.

What You'll Bring to the Team:

• Partner with the District General Manager to implement office-level growth plans, develop local partnerships, and enhance community involvement.
• Assist in recruiting and interviewing candidates for tax office associate positions.
• Oversee escalated client service concerns as the main point of contact.
• Ensure efficient client scheduling and resolution of conflicts.
• Lead daily operations to ensure timely completion of associates’ work while maintaining quality standards.
• Foster a positive team environment through training, coaching, and recognizing exceptional contributions.
• Conduct daily team meetings to share important information with associates.
• Create and manage associate work schedules while ensuring accurate timekeeping and compliance with overtime rules.
• Prepare tax returns as needed.
• Conduct timely performance reviews and collaborate with the Associate Relations Center on any associate issues or performance concerns.

Your Expertise:

• Prior experience in customer service, supervisory, or related roles.
• Experience managing or supervising staff.
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns).
• Ongoing education to meet IRS and state requirements.
• Proficiency in MS Office applications.
• Ability to work independently and make sound decisions.
• Passionate and customer-focused mindset.
• Flexibility with work schedules and assignments based on business needs.
• High school diploma or equivalent.

It Would Be Even Better If You Also Had:

• Experience managing multiple units in retail, restaurant, banking, or a similar industry.
• More than 2 years of experience as a Tax Professional.

Why Work for Us:

At H&R Block, we invest in our people and their wellbeing. Our benefits are designed to help associates plan for their health, wellbeing, and financial security.

• Employee Assistance Program with Health Advocate.
• Wellbeing program , BetterYou, to help you build healthy habits.
• Support for neurodiversity and caregivers available to you and your family.
• Exclusive discounts on everyday items and services.
• Benefits including medical coverage, a 401k Retirement Savings Plan, and an Employee Stock Purchase Plan.

The Community You Will Join:

At H&R Block, we are dedicated to fostering a Connected Culture defined by trust, care, and connections. You will be part of a supportive environment that encourages authenticity and teamwork.

Join us at H&R Block, lauded globally on Best Companies lists, and work alongside colleagues committed to mutual growth and support.

We are an equal opportunity employer and celebrate diversity in the workplace across all dimensions.

If you want to make an impact, H&R Block is the place for you.

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