Job Description

About Us:

At H&R Block, we harness the strength of people helping people. Our mission is to provide support and instill confidence in our clients, associates, and communities. We are dedicated to fostering a high-performing, inclusive culture where everyone feels valued.

Our commitment to improvement is reflected in our long-term initiative, Block Next, which aims for innovation, enhanced client experiences, and sustained growth.

If you are driven by challenges and eager to make a positive impact in your community, we want you to join our team!

Your Role:

As a Tax Office Team Supervisor , you will lead a dedicated, customer-focused team to enhance our seasonal tax services. You will be responsible for overseeing the operations of a single H&R Block tax office, ensuring exceptional client experiences while achieving growth targets.

Key Responsibilities:

• Collaborate with the District General Manager to design and execute growth strategies for the office, including establishing local partnerships and community engagement.
• Assist in recruiting and interviewing candidates for tax office associate roles.
• Serve as the primary contact for resolving escalated client service issues.
• Ensure efficient scheduling for clients and resolve any conflicts promptly.
• Manage daily operations to guarantee timely completion of all associates' tasks while maintaining high-quality standards.
• Nurture a positive team environment by coaching and recognizing outstanding performance among associates.
• Facilitate daily team meetings and disseminate vital information to office associates.
• Organize associate work schedules and oversee timekeeping and overtime management.
• Prepare tax returns when necessary.
• Conduct timely performance evaluations and collaborate with the Associate Relations Center to address any performance-related matters.

Qualifications:

• Previous experience in customer service, leadership, or a related role.
• Experience in supervising or managing teams.
• Completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns).
• Ongoing education to meet IRS and applicable state requirements.
• Proficiency in computer usage, particularly MS Office.
• Ability to work independently with guidance.
• Strong customer-focused attitude, resilience, and determination.
• Willingness to work flexible shifts based on business needs.
• High school diploma or equivalent education.

Preferred Qualifications:

• Experience managing multiple units in similar industries such as retail or banking.
• 2+ years of experience as a Tax Professional.

Why Join H&R Block?

We believe investing in our associates is paramount to achieving total well-being. Our benefits are designed to meet diverse health and financial needs:

• Wellness programs to encourage healthier habits.
• Support services for neurodiversity and caregiving.
• Access to discounts on everyday products and services.
• Comprehensive benefits including medical coverage, 401k savings, and employee stock purchase options.

Our Commitment:

At H&R Block, we are dedicated to fostering a culture of connection, trust, and inclusivity. Our workplace environment is recognized globally and is built on mutual support and encouragement.

If you are ready to make a significant impact, apply to be part of H&R Block!

*Note: Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment does not guarantee employment.

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