Job Description

Our Company:

At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong.

We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth, designed to elevate how we work, serve, and lead in our industry.

If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

A Typical Day:

As you inspire people to make confident, informed decisions about their lives, careers, and finances, you'll build client relationships that will grow stronger every year.

As the Tax Office Team Supervisor , you'll lead a customer-centric team, enhancing our seasonal tax business by managing a single H&R Block tax office.

Your key responsibilities will include:

• Partnering with the District General Manager to develop and execute office-level growth plans, including local partnerships and community engagement.
• Assisting in recruiting and interviewing candidates for tax office associate positions.
• Serving as the point of contact for escalated client service concerns.
• Ensuring clients are scheduled properly and conflicts are resolved.
• Leading daily activities to ensure tax office associates meet deadlines while maintaining quality standards.
• Creating an engaging team environment by training and coaching associates to excel in service standards.
• Conducting daily team meetings to communicate essential information to tax office associates.
• Creating associate work schedules while managing timekeeping and overtime.
• Preparing tax returns as needed.
• Conducting timely performance reviews and working with the Associate Relations Center to address associate issues.

Your Expertise:

• Previous experience in customer service, supervisory, or similar roles.
• Proven experience managing or supervising people.
• Completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns).
• Ability to meet all IRS and applicable state requirements through annual continuing education.
• Proficiency in using MS Office and other computer applications.
• Ability to work independently with minimal supervision.
• A passionate, determined, and resilient customer-centric mindset.
• Flexible work schedule and adaptability based on business needs.
• High school diploma or equivalent.

It would be even better if you also had:

• Multi-unit management experience in retail, hospitality, banking, or related industries.
• Two or more years of experience as a Tax Professional.

Why work for us?

At H&R Block, we believe in investing in our people, supporting their well-being through comprehensive benefits that cater to health, wellness, and financial stability.

• Wellbeing program , BetterYou, for building healthy habits.
• Neurodiversity and caregiver support for you and your family.
• Various discounts on everyday services and products.
• Benefits with eligibility requirements: Medical Coverage, 401k Retirement Savings Plan, and Employee Stock Purchase Plan.

The Community You Will Join:

At H&R Block, we are committed to creating a Connected Culture built on trust, care, and connections. You will work in an environment that celebrates diversity and fosters a sense of belonging and support.

If you're looking to make a meaningful impact, H&R Block is the place for you.

*Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is not an offer or guarantee of employment.

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