Job Description

• Provide research and support to the customer-facing designs including usability testing, interviews, website and mobile app analytics and other research methods.
• Act as researcher Subject Matter Expert (SME) to inform the team's user centered design decisions for high visibility on-going projects
• Create engaging reports of research results by using and updating our research templates.
• Plan research activities along an agile process to stay ahead of development work, so that engineering and development decisions are informed by the user.
• Summarize research results so that the acitons needed to resolve the issues or take advantage of the revealed opportunities are clear and actionable.
• Understand technical tradeoffs while maintaining a 'bias' toward the user so that iterative improvements can be made over time.
• Collaborate with designers, developers, analysts, product managers and tech leads to implement solutions.
• Synthesize data across different research activities to identify trends and patterns that can further reduce user painpoints and optimize our work processes (e.g, reduce finding the same type of usability problem repeatedly).
• Participate in quarterly planning activies by contributing research results and patterns.
• Remain current on user interface trends and programming techniques and suggest new tools and methods as necessary.
• May assist with user acceptance testing
• Work cross-organizationally with multiple teams and individuals
• Share expertise with other team members to grow their understanding of the importance of end users.

• High School or GED
• Deep experience with user research tools like UserTesting.com
• Experience conducting research and sharing results in a compelling manner to ensure issues are resolved and peers understand the results.
• Experience collaborating with multi-disciplinary teams to research - design - develop - annd test new functionality or iterative improvements.
• Knowledge of qualitative and quantitative research methods.
• History of working with cross functional teams using Agile/Scrum methodologies and an understanding of how to insert research results through out the product life cycle.
• Experience with communicating and working with business and technology stakeholders to help them understand end users needs and expectations.

• Previous experience with the Electric and Gas Utility Industry
• Degree in human comuter interaction or similar field from an accredited university OR relevant business technical experience
• Proficient understanding of accessibility requirements, web development, mobile applications

Job Tags

Similar Jobs