It was a couple of years ago. Ugh, it's killing me. I can't recall if it was Escape Pod or Podcastle, and I don't remember anything about the title or character names. What I remember is that there was a cast of characters who live in a world or dimension where magic functioned. The protagonist was female, I think, and she figured out a way to get things from our world. At one point they mention she opened a café or some sort of small business where she had all of Wikipedia printed out and bound.
It's driving me crazy.