Job Description

Job Description

Job Description

Job Title:  Dental Practice Manager 
Department:  Operations 
Reports to: VP of Operations
FLSA Status: Exempt 

Company Overview 

Smart Arches Dental Implant Centers have been created by doctors to improve the lives of the patients who entrust us with their care. We have taken the "corporate feel" that exists with big dental implant clinics and become hyper-focused on patient experience and care to drive our company. If you are passionate about helping people start over and strengthen their confidence, then Smart Arches Dental Implant Centers is a great place to call your home. Everyone involved wants to make a positive impact with the work and efforts we give—this is how we can truly make a difference. If this speaks to you, we look forward to hearing from you. 

Position Summary

The Dental Office Manager plays a pivotal role in ensuring the smooth and efficient operation of the dental practice. Responsible for overseeing administrative tasks, financial management, and staff coordination, the Dental Practice Manager services as a central point of contact for both internal team members and external stakeholders. This role involves managing schedules, handling patient inquiries, maintaining records, and implementing office policies and procedures. The Dental Practice Manager also collaborates with dentists and other staff to optimize patient care delivery and enhance the overall patient experience. Exceptional organizational, communication, and strong leadership skills are essential for success in this role. 

Duties and Responsibilities:

• Manage daily office operations, including patient scheduling, billing, and office maintenance. 
• Oversee administrative staff, providing guidance, mentorship, and performance evaluations. 
• Act as a liaison between the office and corporate leadership. 
• Ensure compliance with HIPAA, OSHA, and other regulatory requirements. 
• Handle patient inquiries and concerns professionally and promptly. 
• Coordinate staff schedules. 
• Optimize patient flow and scheduling efficiency in collaboration with dental professionals. 
• Monitor expenses, maintain collection controls, and oversee daily deposits. 
• Implement and maintain office policies and procedures. 
• Process insurance claims and maintain accurate patient records. 
• Conduct staff meetings, provide training, and foster a positive work environment. 
• Supervise treatment support systems and patient flow sequencing. 
• Manage inventory levels and order office supplies as needed. 
• Perform additional duties as assigned to support the success of the practice and organization. 

Expected Competencies 

• Strong customer service orientation towards patients and staff. 
• Easily able to learn new technologies and systems as required. 
• Strong communication and interpersonal skills. 
• Ability to review critical issues, effectively solve problems and create action plans. 
• Ability to develop and implement new approaches to improve processes, procedures and the general work environment. 
• Excellent organization, prioritization, follow up, analytical and time management skills with ability to handle multiple priorities and deadlines. 
• Ability to use independent judgement and to manage and impart confidential information. 

Qualifications 

• 5+ years’ work experience in a dental office with at least 1+ years as supervisor or management level with direct reports required
• High School diploma or GED required 
• Easily able to learn new technologies and systems required. Dentrix experience preferred. 
• Ability to work in a fast-paced environment.
• Requires some flexibility in scheduling.
• Experience using Outlook, Word, Excel required 
• Strong customer service orientation towards patients and staff.

Physical/Mental Demands and Work Environment

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk and use hands and arms to operate general office equipment (PC, telephone, file cabinets, copier, fax machine and printer). The employee may occasionally lift and/or move between 10 and 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. The employee may need to travel to healthcare practices.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually low to moderate.

Equal Employment

Our culture encourages individual development, embraces an inclusive environment, rewards innovative excellence, and leads in provider and patient satisfaction. Smart Arches values diversity, inclusion, and equity as matters of fairness and effectiveness. We are committed to hiring and retaining a staff that reflects the diversity of the communities we serve, fostering an inclusive working environment where staff of all backgrounds feel welcomed and engaged. Smart Arches is an Equal Opportunity Employer and encourages applications from individuals underrepresented in the medical sector, including people of color, and persons with non-traditional work and educational experience. All who believe they meet the stated qualifications are invited to apply.

Company Safety

We believe that the best care for our patients starts with the best care for our employees. Smart Arches is committed to proactively creating and maintaining an environment that is safe for our team and patients. Employees are required to wear Personal Protective Equipment (PPE) including face masks, gloves, gowns, and more as needed and in accordance with CDC standards.

The Company reserves the right to modify the job description based upon its needs and may require the employee to perform functions beyond those mentioned above. Neither this job description nor any other communication creates an employment contract between the Company and the employee.

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