Job Description

Job Description

Job Description

Summary

As the Accounts Receivable Manager you oversee a small team of employees responsible for financial transactions related to both incoming payments from customers and outgoing vendor payments. The team works across all business areas of ACN for North America and co-operates with many internal departments, such as Customer Services, IBO Services, Finance and IT.

The position acts as the first point of escalation, represents the function externally, and provides leadership and support in a collaborative, fast-paced environment. This role ensures accuracy, efficiency, and compliance with internal controls and accounting policies in both areas. This role reports directly to the CFO and VP of Global Treasury.

This is a hands-on position that requires a proactive, solution-oriented mindset and a flexible, "can-do" attitude. The ideal candidate thrives in a collaborative environment where roles and responsibilities can be fluid, and is comfortable balancing operational duties with strategic initiatives.

Major Tasks

• Overseeing and managing the AP/AR team, including task delegation, performance monitoring, training, and preparation of annual reviews
• Ensuring timely and accurate processing of invoices and payments, compliance with regulations, reconciling vendor statements, and resolving discrepancies. This also involves managing vendor relationships
• Invoicing handling, collections, and following up on overdue payments with internal business managers
• Develop and implement AP/AR workflows, procedures, and standard operating procedures to enhance efficiency and maintain accurate records. This will involve analyzing reports to identify areas for improvement
• Maintaining and reconciling AP/AR ledgers, ensuring accurate financial records, preparing management reports, and assisting with audits
• Ensuring effective internal controls over AP/AR functions and compliance with applicable laws and regulations
• Manage the Team tasks including team management, recruitment, change management and all production tasks
• Troubleshoot systemic issues and manage them through to resolution. Formulate the approach, communicate with internal stakeholders and devise underlying processes for any required workarounds
• Support elements of the change management processes related to payment and collection vendors
• Management of ad hoc tasks depending on factors such as internal or external audits, product launches, software development cycles and other agreed internal projects
• Manage Quality Assurance (QA) duties relating to reconciliations, payments and collections in general. Troubleshoot issues arising from these QA processes
• Monitor and manage the reconciliation processes, reporting on progress, changes, issues or improvements to the Management team
• Working alongside internal support teams and external vendors, manage logs and tickets that require system changes or configuration amendments
• Take the initiative in relation to making recommendations for improving processes
• Research and resolve escalated issues; an accent on root cause analysis is essential
• Instill a program of cross-training and skills transfer amongst the team
• Managing banking, clearing house or payment service provider relationships, from an operational perspective, is a key part of this role
• Manage customer accounts receivable processes, ensuring timely collection of outstanding balances and accuracy of customer records
• Report key performance metrics and operational data related to payments and collections to senior management on a regular basis
• Oversee the aging process of receivables, including analysis, escalation, and reporting of overdue accounts to relevant stakeholders

Required Skills

• Experience with merchant card services operations, working with processing gateways and card acquirers
• Experience required in high volume consumer based businesses with credit card payments ACH debit files
• Experience with chargeback disputes and analysis
• Ability to work in a supervisory capacity in a high-pressure environment without compromising on quality
• 3-5 years management experience preferably within an AP and AR setting
• 2+ years experience in people management
• Extensive knowledge and understanding of AR and Collections processes performed by the team
• Knowledge of AP processes and
• Ability to dictate and deliver new business processes
• A proven track record of performing duties with a very high level of accuracy and the management of peers (or other internal or external parties) in order to achieve accurate results
• Flexible and able to multi-task
• Ability to analyze business processes and manage issues
• Excellent computer literacy skills
• Proficiency in MS Office applications, particularly Excel, for data analysis and reporting tasks
• Experience working with ERP systems, with a preference for Workday or Acumatica
• Working knowledge of customer billing systems, including Salesforce, and how they integrate with payment and collection operations
• Familiarity with issue tracking and workflow tools such as JIRA for managing system tickets, change requests, and project-related tasks
• Language skills: Fluent written and spoken English is essential

Working Environment

• Onsite employees – As a condition of your employment with ACN, Inc, you will be required to work onsite at our designated office or facility. When considering this position, please be aware that you will be expected to perform your duties at our physical location as outlined in your offer of employment, We understand circumstances may require temporary remote work arrangements and exceptions may be granted on a case-by-case basis. However, it’s essential for candidates to understand that the standard expectations is to work onsite.
• Office environment Mon-Fri, between the hours of 8 A.M to 5 P.M
• The position may require occasional travel for continuing education, training or support.

Physical Requirements:

Reasonable accommodations will be provided to enable individuals with disabilities to perform essential functions on a case-by-case basis.

• To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.
• The physical demands described here are representative of those indicative of a typical corporate office. environment. This includes prolonged periods of sitting at a desk and working on a computer.
• Required to stand periodically; walk, hear, listen, talk, and visually see.
• Use hands to finger, handle, or feel; the ability to reach with hands and arm.
• The ability to lift up to 15 pounds at times.

Security Training Requirement:
Please be aware that this position requires successful candidates to complete mandatory security training during their onboarding process. Security training is essential to our commitment to maintaining a secure work environment, protecting sensitive information, and ensuring the safety of our personnel. The specifics of the required security training will be communicated during the onboarding process. If you are prepared to fulfill this training requirement and are enthusiastic about contributing to our organization's security culture, we invite you to apply for this position.

Federal and State Disclaimer

ACN is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ACN observes the Workers Fairness Act in South Carolina, protecting employees and applicants for employment with medical needs arising from pregnancy, childbirth or medical conditions related to pregnancy or childbirth This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

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